Clerical and Administrative Skills Testing

 

The Clerical / Administrative are multiple choice type tests, matching and true/false style questions ranging from 15 to 30 questions per test and typically takes less than 10 minutes to complete each test.  Most tests cover beginner, intermediate and advanced levels all within each test. The test allows test taker to skip questions and review the work at the end of the test.  Every test is being timed and that time is reported on the score report. 

 

Checking – Standard

Examinees are asked to compare 2 sets of dates, addresses, names as well as words and phrases and mark if they match or not.

Number of questions: 30

 

Checking – Names

Examinees are asked to compare 2 sets of names and mark if they match or not.

Number of questions: 20

 

Checking – Numbers

Examinees are asked to compare 2 sets of numbers and mark if they match or not.

Number of questions: 30

 

Coding – Standard

Examinees are asked to select the correct abbreviation from a list of extensions, departments, names, colors, cities and chemicals.

Number of questions: 30

 

Coding – Letters

Examinees are asked to select the correct abbreviation from a list of names, colors, departments, cities and chemicals.

Number of questions: 30

 

Coding – Numbers

Examinees are asked to select the correct button on a telephone from a list of extensions, area codes, country codes and departments.

Number of questions: 30

 

Customer Service

Customer Service questions on topics such as how best to deal with dissatisfied customers, proper telephone skills as well as Customer Service techniques.

Number of questions: 32

 

Data Entry Test – Alphanumeric

The applicant is asked to type names and addresses using the keyboard. Scores are based on speed and accuracy of input

5 minute test

 

Data Entry Test – Numeric

Examinees are asked to type numerical information using the computer keypad. Scores are based on speed and accuracy of input.

 5 minute test

 

Filing – Standard

Examinees must select the correct location for filing documents based on dates, numbers, names and companies.

Number of questions: 30

 

Filing – Names

Examinees must select the correct location for filing documents based on names and companies.

Number of questions: 30

 

Filing – Numbers

Examinees must select the correct location for filing documents based on dates and numbers.

Number of questions: 38

 

Grammar – General

Examinees are asked to select grammatically correct sentences. Topics covered include:  Word usage, verbs, punctuation, pronouns, sentence structures, diction, and adjective/adverbs.

Number of questions: 20

 

Math – General

This test contains questions that measure commonly used math skills, such as addition, subtraction, multiplication, division and percentages.

Number of questions: 30

 

Office Manager

Examinees are asked questions relating to managing staff, measuring employee performance and productivity, and recommending raises and promotions.

Number of questions: 30

 

Proofreading

Examinees must find and highlight 20 errors found in on-screen text.

5 minute test

 

Receptionist Skills

This test contains questions relating to receptionist skills such as recognizing names and faces, taking messages and forwarding calls.

Number of questions: 34

 

Secretarial Skills

This test contains questions relating to secretarial skills such as recognizing names and faces, taking messages, and using judgment and discretion.

Number of questions: 34

 

Spelling – Business

Examinees select the correct spelling of words specific to business environments.

Number of questions: 20

 

Spelling – General

Examinees select the correct spelling of words in general use.

Number of questions: 20

 

Telephone Skills

This test contains questions relating to basic telephone techniques, manners, judgment and discretion as well as message taking.

Number of questions: 32

 

Telephone Message Taking

Examinees see a telephone message displayed briefly and are then asked 5 questions relating to the message.

Number of questions: 35

 

Ten Key

Examinees are asked to type numerical information using the computer keypad (adding & subtracting). Scores measure speed and accuracy of input.

5 minute test

 

Typing Test

Examinees are asked to type text from a copy. Scores measure typing speed and error rate.

5 minute test

 

Vocabulary – Business

Examinees are asked to select the correct meaning of words specific to business environments.

Number of questions: 20

 

Vocabulary – General

Examinees are asked to select the correct meaning of words in general use.

Number of questions: 20